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something broken, unclear or unanswered?

support is a human, not a queue. one channel, honest response times, no ticket theatre.

policy · the official position

01

current obsession

answering the actual question asked.

02

why now

small network, so we can still do this properly.

03

worth your attention

  • 01we reply within a few days, and say so when we cannot.
  • 02if something is our fault we say that first.
  • 03privacy requests are handled by a person, not a form.
04

people

handled by the co-builders, in rotation.

05

stories & artifacts

  • 01most support requests turn out to be a missing sentence on a page. we fix the page.
06

two worlds collide here

support × faq: every repeated question becomes a published answer.

07

how to participate

  1. tell us what you tried.
  2. tell us what you expected.
  3. tell us what happened instead.
08

related