create
something broken, unclear or unanswered?
support is a human, not a queue. one channel, honest response times, no ticket theatre.
01
current obsession
answering the actual question asked.
02
why now
small network, so we can still do this properly.
03
worth your attention
- 01we reply within a few days, and say so when we cannot.
- 02if something is our fault we say that first.
- 03privacy requests are handled by a person, not a form.
04
people
handled by the co-builders, in rotation.
05
stories & artifacts
- 01most support requests turn out to be a missing sentence on a page. we fix the page.
06
two worlds collide here
support × faq: every repeated question becomes a published answer.
07
how to participate
- tell us what you tried.
- tell us what you expected.
- tell us what happened instead.
08